RETURNS & REFUNDS POLICY

Last Updated: February 2026

At AMECHEF, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

1. Return Period

We offer a 30-calendar-day return policy from the date you receive your product.

To be eligible for a return, the item must:

• Be in the same condition in which it was received.
• Not have been used or installed.
• Be complete, including all original tags, accessories, and documentation.
• Be returned in its original packaging.
• Be accompanied by the original receipt or proof of purchase.

2. How to Request a Return

To initiate a return:

• Log in to your account on Amechef.com and select "Request a Return", or
• Send an email to info@amechef.com including:
  • Order number
  • Product being returned
  • Reason for return

Once your request has been approved, we will provide detailed instructions for returning the product.

Returns sent without prior authorization from AMECHEF will not be accepted.

3. Damaged or Incorrect Products

Please carefully inspect your order upon delivery.

If you receive:

• A damaged product,
• A defective product, or
• An incorrect product,

you must contact us immediately so we can evaluate the issue and provide an appropriate resolution.

To process a claim, you will need to provide:

• Photos of the damage or defect.
• Photos of the original packaging.
• Your order number.

Claims for shipping-related damage must be submitted within 48 hours of delivery.

4. Non-Returnable Items

The following products are not eligible for return:

Special Orders

Products manufactured to order, custom-built, or specifically ordered for a customer.

Customized Products

Products modified, customized, or manufactured according to customer specifications.

Hazardous Materials

Including but not limited to:

• Hazardous substances
• Flammable liquids
• Gases
• Regulated products

Gift Cards

Gift cards are non-refundable.

Clearance and Final Sale Items

Items marked as:

• "Final Sale"
• "Clearance"
• "Liquidation"
• "Closeout"

are not eligible for return or refund.

If you are unsure whether a product is eligible for return, please contact our team before making your purchase.

5. Restocking Fee

All approved merchandise returns are subject to a:

25% Restocking Fee

In addition, the customer is responsible for:

• Original shipping charges (if applicable).
• Freight costs associated with returning the product to the warehouse.
• Any manufacturer or distributor-imposed restocking or return fees.

These amounts will be deducted from the final refund.

6. Special Conditions for Commercial Equipment

Due to the nature of commercial foodservice equipment:

• Installed equipment cannot be returned.
• Equipment connected to electrical, gas, water, drainage, refrigeration, or ventilation systems is not eligible for return.
• Equipment altered, modified, or damaged by the customer is not eligible for return.

AMECHEF reserves the right to inspect any returned product before approving a refund.

7. Manufacturer Warranty

Most equipment sold by AMECHEF includes a manufacturer's warranty. Warranty service, replacement parts, labor coverage, and claim procedures are determined solely by the manufacturer.

Once equipment has been installed, connected to gas, water, drainage, refrigeration, or electrical services, any product defects, performance issues, or failures must be addressed through the applicable manufacturer's warranty process.

AMECHEF does not provide any warranty beyond that expressly offered by the manufacturer or required by applicable law.

Customers are responsible for reviewing manufacturer warranty terms before purchase.

A return request does not replace, extend, or modify the manufacturer's warranty obligations.

AMECHEF shall not be responsible for labor costs, installation costs, removal costs, downtime, loss of profits, food loss, business interruption, or any indirect or consequential damages associated with warranty claims, except where required by law.

8. Refunds

Once the returned product is received:

1. We will inspect the merchandise.
2. We will determine whether it meets return eligibility requirements.
3. We will notify you whether the refund has been approved or denied.

If approved:

• The refund will be issued to the original payment method.
• Refund processing will occur within 10 business days following approval.

Please note that banks and credit card issuers may require additional time to post the credit to your account.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us.

9. Regular Stock Products

All regularly stocked products, excluding consumable items, may be returned within 30 days of receipt provided that:

• They have not been used.
• They remain in new condition.
• They are returned in their original packaging.

A refund will be issued to the original payment method once the returned product has been received, inspected, and approved.