Note: This guide gives general best practices. Always follow the manufacturer's instructions for your exact model, because crating, weight, shelf layout and startup steps can differ between units.

A new open display merchandiser is a big purchase, and the first hour with it matters. If you unbox a Turbo Air open display merchandiser carefully, you catch shipping damage early, protect the cabinet and set the unit up for years of steady cooling. If you rush, you risk a dented panel, a bent shelf or a denied freight claim.

This guide walks you through the whole process: checking the delivery, removing the packaging, getting the unit off the skid, leveling it and doing the first clean. It is written for restaurant, deli and convenience store owners who want grab-and-go cold food displayed safely.

What Is an Open Display Merchandiser?

An open display merchandiser is a refrigerated case with no doors. Customers see the product and reach it directly, which makes it a popular choice for drinks, salads, sandwiches, dairy and prepared meals.

Instead of a glass door, the case relies on a steady curtain of cold air. Turbo Air TOM series listings describe self-contained units that plug into a wall outlet, use R-290 refrigerant, and pull air in at the front and discharge it at the back. Many models also include LED lighting, a back guard and an energy-saving night curtain. Exact features vary, so check the spec sheet for your model.

For example, the Amechef page for the Turbo Air TOM-60EB-N open display merchandiser lists a 60-inch length, 30.6 cubic feet of capacity and a standard 115V plug. Those details matter before the truck arrives, because they decide where the case can go.

Why Unboxing It Correctly Matters

Unboxing is not just opening a box. Done properly, it:

• Protects your freight claim. Damage you do not report in time may not be covered.
• Prevents cosmetic and mechanical damage. Panels, shelves and the condenser area are easy to damage when moving a heavy cabinet.
• Keeps people safe. These cases are heavy. Retailer listings show some Turbo Air open merchandisers weighing over 500 lb, so this is not a one-person job.
• Sets up proper airflow. A level, correctly placed case holds its air curtain better and cools more evenly.

Types of Open Display Merchandisers

Turbo Air offers several formats. Shelf counts on TOM models, for example, range from one to eight according to retailer listings. Here is a simple way to think about the options.

If you plan to move the case later, see our guide on how to install casters on legs.

Before You Start

Planning the delivery saves time and trouble. Prepare these things first.

Tools and supplies:

• A box cutter or utility knife (cut carefully, close to the surface only)
• Work gloves and closed-toe shoes
• A socket or wrench set for shipping bolts (size depends on the model)
• A level
• A tape measure
• Mild dish soap, warm water and clean soft cloths
• A camera or phone for photos
• A thermometer for checking the case later

Site checks:

• Measure doorways, hallways and the final spot before delivery.
• Confirm a dedicated electrical outlet that matches the unit's plate. For the TOM-60EB-N, the listing shows a NEMA 5-20P plug and about 15.5 amps.
• Plan clear space at the front for air intake and at the rear for discharge. Some Turbo Air manuals suggest about 3 inches of wall clearance. Confirm the number in your own manual.
• Keep the area away from vents, doors, direct sun and heat sources. Some manuals state a design ambient of around 75°F and 55% relative humidity.

You may want a cart or dolly from our carts and dollies collection for moving accessories, shelves and packaging, and gloves from our protective gear collection.

Safety Tips

• Use at least two people. Never lift or slide a heavy cabinet alone.
• Use proper equipment. A pallet jack or forklift is typical for moving a crated unit to its final location. Follow the carrier's and manufacturer's guidance.
• Do not plug the unit in yet. Finish the inspection, leveling and cleaning first.
• Be careful with cutting tools. Cut away from your body and avoid scoring the cabinet.
• Respect the refrigerant. R-290 is a hydrocarbon refrigerant. Manuals for some Turbo Air models warn you to keep ventilation openings clear and note that room size depends on the refrigerant charge. Read the notice for your model.
• Do not tilt or lay the unit down unless the manual explicitly allows it.

Step-by-Step: How to Unbox a Turbo Air Open Display Merchandiser

Step 1: Inspect the Delivery Before You Sign

Before the driver leaves, look over the crate or packaging. Check for dents, punctures, crushed corners, torn wrap or signs the unit was dropped.

If you see damage, write it on the Bill of Lading before signing. Take clear photos. Some Turbo Air manuals say to check for damage before accepting delivery and to note crate damage on the Bill of Lading.

Step 2: Unpack and Check for Concealed Damage

Even if the crate looks fine, the unit inside might not be. Once packaging is off, check the cabinet, glass or plastic pieces, the back guard, shelves and any accessories.

Some manuals say concealed damage must be reported within 24 hours, so do not wait. Contact the carrier and the seller right away. If you bought through Amechef, you can contact the Amechef team and have your order number ready.

Step 3: Remove the Outer Packaging

Cut and remove straps and wrap. Take off the carton or crate in the order shown by the packaging labels. Keep fasteners or small parts in a bag so nothing gets lost.

Do not use sharp tools near the cabinet surface. Keep the original packaging until the unit is confirmed working, in case you need to return or ship it.

Step 4: Remove Accessories and Inside Packing

Open the unit and take out shelves, brackets, manuals and any loose parts. Remove tape, foam and protective film. Check that every item on the packing list is present.

Set shelves on a soft surface so they do not scratch. If you plan to change the layout, our guide on how to adjust shelf height on a Turbo Air open merchandiser explains the process.

Step 5: Move the Unit Near Its Final Location

Keep the unit on its skid while moving it close to where it will live. Use a pallet jack or forklift as appropriate. Move slowly over smooth floors and avoid sudden stops that could shift the load.

Step 6: Remove the Shipping Skid

Some Turbo Air manuals say to remove the shipping-skid bolts at the final location. Locate the bolts, loosen and remove them and lift or slide the unit off with help. Never pull the unit by shelves, panels or the back guard.

Step 7: Position and Level the Case

Set the case in place with the recommended clearances. Use the leveling legs or feet and a level to adjust height. A level case helps the air curtain and the drain work correctly.

If your model has casters, lock them once the unit is in position. If you are adding them, follow the manual or our caster guide linked above.

Step 8: Clean the Interior Before First Use

Wipe the interior with warm water and mild soap, as some manuals recommend before first use. Rinse with clean water and dry with a soft cloth. Avoid harsh chemicals or abrasive pads that can scratch stainless or plastic surfaces.

Step 9: Reinstall Shelves and Accessories

Put shelves back in the layout you want. Check that each shelf sits securely and does not block the air intake or discharge openings. If you have a sign panel or cover, you can learn about installing a custom sign panel.

Step 10: Plug In and Let It Cool

Plug the unit into the dedicated outlet and turn it on following the manual. Do not load product until the case reaches temperature. Some manuals say to wait until it is cold before stocking.

Place a thermometer inside and watch it. A scale or thermometer from our scales and thermometers collection helps you track temperature. Cold-held TCS food is generally kept at 41°F (5°C) or below, but confirm your local health department's rules.

Common Mistakes to Avoid

1. Signing for the delivery without inspecting it. This can weaken a damage claim.
2. Moving the unit alone. The weight is easy to underestimate.
3. Removing the skid too early. Wait until the unit is at its final location.
4. Skipping the leveling step. A tilted case can cool unevenly and affect drainage.
5. Pushing the unit tight against a wall. This can block airflow and strain the compressor.
6. Stocking before it is cold. Warm product can enter the unsafe zone and overwork the unit.
7. Throwing away the manual and packing list. You will need them for service and warranty.

Daily Use Tips

• Do not overload shelves above the load line or block air intake grilles.
• Pull the night curtain down after hours if your model has one. It saves energy.
• Keep a thermometer in the case and log temperatures.
• Rotate stock first in, first out.
• Keep the area around the unit free of boxes and clutter.

Maintenance and Care

Once your case is running, regular care keeps it efficient.

• Clean the condenser. Dust buildup forces the unit to work harder. Many Turbo Air units are described as having a self-cleaning condenser, but check and clean the area as your manual directs.
• Check the lights. If an LED strip fails, our guide on replacing LED lights on a Turbo Air merchandiser shows how.
• Review defrost settings. Learn how in our article on setting the defrost temperature on a Turbo Air unit.
• Use OEM parts. For replacements, see OEM parts from Atosa, Unox, True, Turbo Air and Ampto.
• Protect the case after hours. Some operators add a cover. See our guide on installing a stainless security cover.

Related Products and Guides

Guides from our Learning Center

• How to Adjust Shelf Height on a Turbo Air Open Merchandiser
• How to Install Casters on Legs
• How to Replace the LED Lights on a Turbo Air Merchandiser
• How to Set the Defrost Temperature on a Turbo Air Unit
• How to Install a Custom Sign Panel

Shop at Amechef

• Merchandisers
• Display Cases
• Turbo Air Parts
• Turbo Air TOM-60EB-N Open Display Merchandiser

Frequently Asked Questions

How many people do I need to unbox an open display merchandiser?

Plan on at least two, and often more. These cases can weigh hundreds of pounds, and retailer listings show some Turbo Air models over 500 lb. Use a pallet jack or similar equipment for moving the crated unit.

What should I do if I find damage after the driver leaves?

Act quickly. Some manuals say concealed damage should be reported within 24 hours. Take photos, keep the packaging, and contact the carrier and the seller right away.

Can I plug in the merchandiser right after unboxing?

Check your manual first. Level the unit, clean the interior and confirm clearances before connecting power. Some manuals do not require a long rest period, while others give specific waiting guidance, so follow yours.

How much space does an open merchandiser need around it?

It varies by model. Some Turbo Air manuals suggest about 3 inches of wall clearance, and the front and rear air openings must stay clear. Always confirm in your model's manual.

What temperature should the case hold?

Cold-held TCS foods are generally kept at 41°F (5°C) or below. Local rules can differ, so confirm with your health department and monitor with a thermometer.

Do I need a dedicated outlet?

A dedicated outlet is commonly recommended. For example, the TOM-60EB-N listing shows a 115V unit with a NEMA 5-20P plug and about 15.5 amps. Check your model's nameplate and have a qualified electrician confirm the circuit if needed.

Where can I find parts if something is damaged?

Browse our Turbo Air parts collection or contact the Amechef team with your model number.

Final Thoughts

Learning to unbox a Turbo Air open display merchandiser correctly protects your investment from day one. Inspect the delivery, note any damage before you sign, use enough people and the right equipment, remove the skid at the final location, level the case and clean it before you start cooling.

Once it is running, add a thermometer, keep the airflow clear and follow a simple maintenance routine. Browse our open display merchandisers and display cases if you are still choosing the right model.

Want to see the process in action? Watch the original video from https://www.youtube.com/watch?v=l5T5sDJ56ks